Return and Refund Policy

Cancellation Policy

Requests for cancellation must be made within 1 hour from the time of order confirmation. Once the cancellation request is received, we will initiate the refund process within the next 48 hours. Please note that orders cannot be cancelled once they have been dispatched.

Refund Options

If Avon Agro Industries (P) Ltd. is unable to deliver your order, a complete refund will be issued. However, we do not assume responsibility for delays or non-delivery due to unforeseen circumstances such as bad weather or other external factors. For such instances, where delivery is impacted, we refund 100% of the transaction amount. All refund payments will be processed within 7 days, adhering to the regulations outlined by the Reserve Bank of India and other applicable laws.

Returns

To qualify for a return, the item must be unused and in its original condition and packaging. Please note that regular priced items are eligible for refunds, whereas sale items are non-refundable. It's important to consider that our food products are of premium quality and free from preservatives, resulting in a shorter shelf life compared to conventional packaged goods. Therefore, we do not offer returns on food products.

Shipping

To return your product, please ship it to Avon Agro at the following address: Kh. No. - 93/4, Mundka Industrial Area, Mundka, Delhi, 110081. You will be responsible for covering the shipping costs for returning your item, as these costs are non-refundable. Depending on your location, the time taken for your exchanged product to reach you may vary. For items valued over Rs 500, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For any inquiries regarding returns, refunds, or cancellations, please don't hesitate to contact us at info@avonagro.com.